Contact Us

Head Office:
1/4 Railway Parade, Burwood NSW 2134
Phone: 133 455 - fax: 02 9715 4700
info@royalguardian.com.au

There may be times when you need to speak to a member of the Royal Guardian Team about a specific matter. Listed below are the various direct department contacts at Royal Guardian. Please feel free to contact the relevant department for your query at any time:

Royal Guardian Mortgage Corporation
Direct Ph: (02) 9715 4777 – Direct Fax (02) 9715 4877
info@royalguardian.com.au

BEFORE SETTLEMENT (Mortgage Corporation clients only)

Sales Team
Direct Ph: (02) 9715 4775 – Direct Fax (02) 9715 4875
sales@royalguardian.com.au

Settlements Team
Direct Ph: (02) 9715 4783 – Direct Fax (02) 9715 4883
settlements@royalguardian.com.au

AFTER SETTLEMENT (for all divisions)

Client Services Team
Main Line: 1300 888 077
Direct Ph: (02) 9715 4784 – Direct Fax (02) 9715 4884
clientservices@royalguardian.com.au

Customer Care Team
Direct Ph: (02) 9715 4785 – Direct Fax (02) 9715 4885
rgcustomercare@royalguardian.com.au

Constructions Team
Direct Ph: (02) 9715 4786 – Direct Fax (02) 9715 4886
constructions@royalguardian.com.au

Discharges Team
Direct Ph: (02) 9715 4787 – Direct Fax (02) 9715 4887
discharges@royalguardian.com.au

Variations Team
Direct Ph: (02) 9715 4788 – Direct Fax (02) 9715 4888
variations@royalguardian.com.au

Arrears Management Team
Direct Ph: (02) 9715 4789 – Direct Fax (02) 9715 4889
arrears@royalguardian.com.au

FEEDBACK OR COMPLAINT?

At Royal Guardian, we pride ourselves on getting the best results every time. However we do acknowledge that at times things don't always happen according to plan. If you wish to lodge a complaint you can either;

Write to us at:
Complaints Contact Person
Royal Guardian Mortgage Corporation
Level 1, 4 Railway Parade, Burwood NSW 2134

Or:
Fax us on 9715 4700 or
Email us – complaints.resolution@royalguardian.com.au or
Phone us on 133 455.

We will endeavour to resolve your complaint with the best possible resolution, however if you have a complaint which remains unresolved after speaking to our External Dispute Resolution Manager, you can contact our external dispute resolution provider or get legal advice.

Our external dispute resolution provider is:

Credit Ombudsman Service Limited (COSL)
Address: Po Box A252, SYDNEY SOUTH NSW 1235
Phone: 1800 138 422
Fax: 02 9261 2798
Email: info@cosl.com.au
Website: www.cosl.com.au

AUSTRALIAN CREDIT LICENCE NUMBER

Australian Credit Licence Number: 389423