WEEKLY BANKING NEWS
25/Jan/2012 - NAB is our favourite big bank
Source: Banking Day
National Australia Bank put its nose in front of ANZ in Roy Morgan’s October consumer banking customer satisfaction survey, the two banks had the same score in November, but, according to figures released yesterday, NAB was back in front in December.
The last time NAB could boast of having more satisfied retail customers than its big bank peers was in 2000.
NAB’s satisfaction rating for December was 78 per cent, compared with ANZ's rating of 77.9 per cent, Commonwealth Bank's 77.5 per cent and Westpac's 76.4 per cent.
25/Jan/2012 - Newcastle Permanent has highest customer ratings
Source: Banking Day
The highest rating financial institution in the Roy Morgan customer satisfaction survey in December was Newcastle Permanent Building Society, with a customer satisfaction score of 93.8 per cent.
Other institutions with high ratings included the Teachers Credit Union, with a score of 91.9 per cent, Heritage Bank (90.7 per cent), IMB (90.1 per cent) and Bendigo and Adelaide Bank (89.5 per cent).
The majority of financial institutions in the survey have improved their ratings over the past 12 months – some by considerable margins. Macquarie Bank’s rating increased by 10.3 percentage points.
27/Jan/2012 - ING Direct wants to be a ‘full-service’ bank
Source: Banking Day
ING Direct wants to become a full-service primary bank.
ING Direct’s local chief executive, Don Koch, said it is looking at new products. “We are looking at the market segments we are in, and where we think we can make a difference we will make a strategic play.”
He said there were no immediate plans to open branches in Australia. His view is that there are other ways to offer face-to-face contact with customers.
Last year, ING Direct started selling its term deposits through Australia Post branches. The bank also deals with 7500 mortgage brokers and several hundred financial planners.
|
